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Frequently asked questions
Quick answers about taxes, notary services, ITINs, insurance and what we can and cannot do.
FAQ
Questions, answered.
Have another question? Call us — we are happy to explain.
Are you attorneys? Can you help with immigration?
No. We are not attorneys. We cannot give legal advice or help with immigration cases. For legal or immigration matters, please contact a licensed attorney or a DOJ-accredited representative.
Is a notary public the same as a lawyer?
No. In the United States a notary public only verifies identity and witnesses signatures. A notary is not a lawyer and cannot prepare legal documents or give legal advice, even though “notario” means something different in many Latin American countries.
Can you guarantee my tax refund?
No one can honestly guarantee a refund. Your refund or balance depends on your income, family and credits under the law. We prepare your return carefully and look for every credit you qualify for.
What should I bring to my tax appointment?
A photo ID, Social Security cards or ITINs for everyone on the return, all W-2s and 1099s, last year’s return and any letters from the IRS. We send you a full checklist when you book.
Can you help me get an ITIN or start an LLC?
Yes. We help you complete and file the ITIN application (Form W-7) as an application assistant, and we register LLCs and apply for EINs. The IRS and the state make all final decisions and set processing times.
Do I need an appointment?
Appointments are best, especially from January to April, but walk-ins are welcome. We also offer evening hours during tax season.
Book an appointment
Let’s get your papers in order.
Send the form or call us. We reply within one business day to confirm your appointment and tell you what to bring, in English or Spanish.
- Office
- 100 Example Ave, Suite 200
Your City, FL 34950 - Phone
- (555) 010-0142
- Hours
- Mon–Fri 9:00–7:00 · Sat 9:00–3:00 · Evening hours Jan–Apr