Terms of service

Sample template. Adapt these terms to how you work, your insurance and your state’s laws.

Quotes

Quotes are free and based on the size, condition and type of cleaning for your space. If the space is very different from what was described when we arrive, we tell you and confirm the price with you before we start.

Changes and cancellations

You can change or cancel a visit by letting us know at least 48 hours ahead. Late cancellations, or visits where we cannot get in at the agreed time, may have a fee listed in your quote.

Satisfaction re-clean

If something included in your service was not done right, tell us within 24 hours and we come back to re-clean that area at no charge.

Insurance

We are insured, and every crew member is trained and background-checked. We share our certificate of insurance on request. If anything is damaged during a visit, tell us within 24 hours so we can look at it together.

Supplies and equipment

We bring our own supplies and equipment. We are happy to use your products, or fragrance-free and pet-safe options, if you ask.

Safety and access

We arrange keys and access codes by phone only, never through the website. Please put away cash, jewelry and high-value items before our visit.

Photos and results

Photos on this site show types of work. Every home and office is different and every service is quoted on its own.