ParcelMatch Support

Need help? Email contact@md5to.com and we will reply within 2 business days.

Common questions

Why do I have to verify my ID? So every person you meet is a real, verified neighbor. It keeps scammers and package thieves out.

Where do we meet? Use a safe exchange zone, like the one at many sheriff's offices, during the day.

Someone is not acting in good faith. What do I do? Do not meet them. Tap Report on their profile and contact the carrier and local police if needed.

Terms of use

ParcelMatch connects neighbors in good faith. We do not deliver, hold or guarantee packages. Always meet in a public safe exchange zone. For theft, contact the carrier and local police. Subscriptions are governed by Apple's Standard EULA.

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